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THis Family Could not be located

+15 votes
1,025 views
over 400 people entered , Saved when logging out , Now cannot be located?

 

Any advise greatly appreciated .

 

Happy if Family Echo could adress This..
asked Aug 11, 2018 by bigdazoz (220 points)

5 Answers

+4 votes
The exact same thing happened to me.
answered Aug 11, 2018 by oshizu584 (250 points) 1 flag
I cannot retrieve any of my saved families
asked Aug 11, 2018 by irishroots1 (190 points)
+3 votes
Same here. Seems to be a few others affected by this. Hopefully FE can retrieve data. Perhaps there is some kind of maintenance in progress?
answered Aug 11, 2018 by timj1uk@googlemail.com (220 points) 1 flag
Same here!
I couldn~t retrieve my saved family.
commented Aug 11, 2018 by abrolia (100 points)
+2 votes
Another thing with me, when I deleted both of my families (That were big, espesically the second one) I can't create a new family for some reason... Does anyone have any idea why that is?
answered Aug 11, 2018 by TillyLil (260 points) 1 flag
+3 votes
Has anyone gained access back yet? I dread having to make a new tree...
answered Aug 11, 2018 by lesmiserables (230 points)
Mine just came back! Phew!
commented Aug 11, 2018 by picassopickle (110 points)
Mine did as well! Cheers~
commented Aug 11, 2018 by lesmiserables (230 points)
+2 votes
Apologies - we had a temporary issue with a server and everything should be OK now.

BTW you should always keep a backup of your data – Family Echo's download options make that really easy.
answered Aug 11, 2018 by FamilyEchoSupport (22,190 points)
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