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THis Family Could not be located
+15
votes
982
views
over 400 people entered , Saved when logging out , Now cannot be located?
Any advise greatly appreciated .
Happy if Family Echo could adress This..
asked
Aug 11, 2018
by
bigdazoz
(
220
points)
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5 Answers
+4
votes
The exact same thing happened to me.
answered
Aug 11, 2018
by
oshizu584
(
250
points)
1
flag
I cannot retrieve any of my saved families
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+3
votes
Same here. Seems to be a few others affected by this. Hopefully FE can retrieve data. Perhaps there is some kind of maintenance in progress?
answered
Aug 11, 2018
by
timj1uk@googlemail.com
(
220
points)
1
flag
Same here!
I couldn~t retrieve my saved family.
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+2
votes
Another thing with me, when I deleted both of my families (That were big, espesically the second one) I can't create a new family for some reason... Does anyone have any idea why that is?
answered
Aug 11, 2018
by
TillyLil
(
260
points)
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+3
votes
Has anyone gained access back yet? I dread having to make a new tree...
answered
Aug 11, 2018
by
lesmiserables
(
230
points)
Mine just came back! Phew!
Mine did as well! Cheers~
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+2
votes
Apologies - we had a temporary issue with a server and everything should be OK now.
BTW you should always keep a backup of your data – Family Echo's download options make that really easy.
answered
Aug 11, 2018
by
FamilyEchoSupport
(
22,170
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