Probably something really obvious but Currently on my tree it will let me add partners, children ect. and I have one side of the family going back up a few generations, but when I then select my mother, it doesn't give me an option to add her parents and take the family tree up that way?
The only option it gives it to create a new family, but we are all the same family??
I also have second cousins etc going outwards on my dad's side, and seem to be able to continually add more and more branches off of my dad's side of the family, but I can't add any previous generations on my mother's side.