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Error message: "you do not have permission to view this family"

0 votes
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I created my family tree on this website in May 2021 and have never had an issue accessing my account/family tree. Today (Jan 9, 2024) I tried to access my family tree four different times on my laptop and on my phone, and I keep getting an error message saying "you do not have permission to view this family," even though this is my own family tree that I created. It keeps saying I am not permitted to edit the tree and shows me a blank screen. 
 
Has anyone else also had this issue? Or have any ideas on how to fix it? 
 
I would truly appreciate any and all help with this issue. This means so much to me and I am devastated that I have suddenly lost all the information I had input into my family tree (I have spent hours doing research and building it up and had over 200 relatives).
 
asked Jan 9 by asivia (160 points)

1 Answer

0 votes
Sorry, we had some server downtime, it should be fixed now.
answered Jan 9 by gidgreen (10,640 points)
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