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My trees have stopped working; I can't access them...

+8 votes
1,250 views
"This family could not currently be located. This may be due to occasional system maintenance, so please try again in a few hours."

When will I be able to access my tree, and what's the issue? Anybody else experiencing similar difficulties? Some of my trees are working and others aren't...
asked Oct 20, 2019 by erisedstar30259 (5,510 points)
oh god that must be horrible
commented Sep 17, 2021 by thebentreeboy (810 points)

5 Answers

+2 votes
Hi, yeah I the same issue... Really annoying!
answered Oct 20, 2019 by jesse.1988@hotmail.co.uk (190 points)
I have the same problem. The tree I had open stopped working, but the other ones I can still access.
commented Oct 20, 2019 by Nemaya (120 points)
moved Oct 20, 2019 by gidgreen
0 votes
There was a temporary server issue, it's fixed now. Sorry about that.
answered Oct 20, 2019 by gidgreen (10,920 points)
Same issue for me and still the same result. Not yet fixed. Two family Trees and none accessible.
commented Oct 22, 2019 by MurphyMaisey (130 points)
Im having this problem currently. Just wondering how long it will take for it to be fixed. Cheers.
asked Oct 22, 2019 by temokilemalu (130 points)
0 votes
I am having that happen to me right now.
answered Oct 22, 2019 by reedspike101 (170 points)
0 votes
I am having the same problem, I was trying to send the tree to my friend and it isnt letting me get into it.
answered Oct 22, 2019 by Sisiev (140 points)
0 votes
We are having a problem with the family storage server and working on it. Data has not been lost.
answered Oct 22, 2019 by gidgreen (10,920 points)
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