Welcome to the Family Echo Q&A forum. In order to ask or answer questions, please ensure you sign in at Family Echo first.
Welcome to Family Echo Q&A, where you can ask questions and receive answers from other members of the community.

In order to ask or answer questions, please ensure you sign in at Family Echo first.

can't see my family information any longer

0 votes
33 views
Hello,  We filled out a bunch of family stuff and was able to view our tree fully for over a year and now all that info is gone. We can log in fine. there just is no information to see. what can cause this? or what could have happened? thank you
asked Jan 2 by Rita.Barbe (120 points)

1 Answer

0 votes
One thing you might check is to click on the My Account button (upper right) and check to see if you might have created a blank (new tree) and it has become the default?  See if there is another tree there to select.  Hopefully your tree wasn't deleted.
answered Jan 3 by DanUgrin (5,630 points)
...