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Is anyone else having trouble accessing their families right now?

+1 vote

516 views

I have multiple Family trees on here, and I keep getting an error whenever I try to click on one that says "Family could not be located", is this just a bug? Is the site down right now?

asked Mar 7, 2015 by SamanthaM (170 points)

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4 Answers

0 votes

I also keep getting the same message

answered Mar 7, 2015 by Keeler (160 points)

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0 votes

I also get the same message.

Perhaps their system is down?

answered Mar 7, 2015 by dintree (220 points)

Seems like it! Glad to know it's not just me. Hopefully the issue is resolved shortly

commented Mar 7, 2015 by SamanthaM (170 points)

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0 votes

I am also getting the reply "Family could not be located".

G N BHASKAR

answered Mar 7, 2015 by GNBHASKAR (140 points)

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0 votes

Rackspace Cloud, our hosting provider, was performing some critical maintenance on one of the servers holding family information, so it was down for a couple hours. (This is a separate server from the front end of the site.)

Our apologies - everything seems back to normal now.

answered Mar 7, 2015 by gidgreen (10,640 points)

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