CSV/GedCon Export

Question

I am trying to export my family tree to either a CSV or the GedCon file so i can get a CSV from that using an alternative piece of software as i want to work out a list of people where i need to add more informaiton. However, both files download as 0b files. The txt export comes out as 32 MB file and the previous CSV i have from the same tree dating to October last year was 22 MB. Is this an issue with the size of the tree (an issue i had previously until some updates were done where i had to manually add connections to parents using the Firefox inspector and manually add code to connect people) or is there a current issue with the website

Answer 1

Thanks for reporting this. An internal server limit has been increased, please let me know if that fixes it.

Comments

I have been trying to export a gedcom file for a good day and a half now. Service unavailable is the only message it returns. I have tried a different browser and all the usual things. But there does seem to be an issue. By the way, my last download was 45MB. I dont hope that is the issue here.

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Thanks, I can see the problem. Your family contains over 250,000 people and is hitting some internal server limits while the download is being prepared. I'm afraid we can't raise these limits without risking general system stability. For now we'll have to help you with occasional downloads – on your request (via the feedback form) we can download your family to a file and share it with you via Google Drive. The longer term solution will be the infrastructure upgrade that is coming...

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thanks, i will keep my request limited then to about once every 2 months if that is ok, as it is going to get even bigger