Getting "this family could not be saved, try again" error.

Question

For context, I've been making a fairly massive family tree (not my own family, historical) for a couple months short of a year now. For the past day, whenever the tree attempts to autosave, I get a popup saying "this family could not be saved, try again," but when I save on my own, the tree works fine. There's 20,442 people on the tree (at the moment of typing). Is there any way to stop this popup?

Answer 1

The cause of this problem is an intermittent networking issue between two of our servers. We're in touch with our hosting provider to diagnose and fix it.

In the meantime, for problems loading the family, please simply refresh the page. And for problems saving the family, click the 'Save' button in the top right to retry.

The safe and secure storage of your family data is not affected by this problem, which is only related to communication between servers.