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Downloading as HTML unavailable

0 votes
188 views
This has been happening for months now so it's not just a temporary issue. Each time I try to download my tree as HTML I get the following message:

"Service Unavailable

The service is temporarily unavailable. Please try again later."

Is it because the tree is too big for html processing at 5539 people?
asked Dec 13, 2023 by pauldrach (120 points)

1 Answer

0 votes
I just tried it and it worked for me. You might be right about the size. My family tree only has 757 people in it.

You might also try from a differnt browser or from a different device. It would also be good to know what happens if you try it with a smaller tree (maybe make one with 3 people in it).
answered Dec 13, 2023 by lsommerer (51,610 points)
It does work with a smaller family but for the big one it doesn't work from either Firefox, Chrome or Edge. Must be the size then.

I assume the site just stops processing the conversion after a certain amount of time and there's nothing to be done about it, right?
commented Dec 14, 2023 by pauldrach (120 points)
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