Why isn't the link to my tree working?

Question

For some time now (I first noiticed it two weeks ago), the link to my tree hasn't been working. Generating new link for others doesn't help. The only way to acces the tree is via My Account → Families. I can acces other trees, but not this one. Switching browsers doesn't help. The problem affects everyone trying to acces it via these links. Everyone sees the message: "This family could not currently be loaded. This may be due to occasional system maintenance, so please try again in a few hours."

Is there a way to share this tree? It contains over 600 people. Importing it into a new family tree removes the images and colored borders, which I wouldn't want to lose.

Answer 1

It sounds like the issue may be with the sharing link or Family Echo’s server rather than your browser, especially since the tree opens correctly through but the shared links fail for everyone. I’d recommend checking whether Family Echo is experiencing temporary maintenance or a loading issue and trying the link again later. Since the tree contains more than 600 people and you want to preserve the images and colored borders, I would avoid creating a new tree or importing it elsewhere for now. Keep a backup/export of the existing tree if possible, and contact Family Echo support if the problem continues.