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I have followed those steps multiple times and the photo will still not upload. What am I doing wrong?

0 votes
40 views
related to an answer for: how to add photo with name
ago by gboneq (120 points)

2 Answers

0 votes
The only file types supported are JPEG, GIF and PNG, are you by any chance try to upload a file that isn't one of those?
ago by Ilovekatz19 (6.9k points)
0 votes
Besides the file type that was already mentioned, could it be possible that you are accidentally cancelling the upload?

When I first added a picture to my tree, I selected the file from my computer, clicked on "Upload" and then immediately clicked on the next person on the tree to upload their picture as well - which cancelled the initial upload. You have to wait for a few seconds until the picture is uploaded before you can click on another person.

Hope you find the solution for your problem!
ago by thecleocatra (3.9k points)
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